Shipping Policy

Welcome to [ustoren]. We are committed to providing a transparent, reliable, and professionally managed shipping experience for every customer. When you invest in quality apparel—whether it’s a Jacket, Hoodie, Polo, or everyday essentials—we understand that fast and dependable delivery matters.

Our logistics system is built for precision and efficiency, ensuring your order moves smoothly from our warehouse to your doorstep.

1. Shipping Rates & Destinations

We keep shipping simple and predictable. Regardless of order size or item type, our shipping cost remains the same.

Domestic Shipping (United States)

Shipping Method Coverage Cost
Standard Ground Shipping All 50 U.S. States $6.99 Flat Rate

Important:

  • The $6.99 flat rate applies per order, not per item.

  • Add multiple items (T-Shirts, Shorts, Pants, Jackets) without additional shipping charges.

At this time, [ustoren] ships exclusively within the United States.

2. Order Processing & Timelines

To ensure accurate delivery expectations, our shipping process is divided into Handling Time and Transit Time.

A. Daily Order Cut-Off

  • Cut-Off Time: 5:00 PM (EST)

  • Processing Days: Monday – Friday

Orders placed before 5:00 PM EST begin processing the same business day.
Orders placed after 5:00 PM EST begin processing the next business day.

B. Handling Time

This is when your order is verified, quality-checked, and securely packaged.

  • Handling Duration: 1–2 business days (Mon–Fri)

C. Transit Time

Once shipped, your package is delivered by our carrier partners.

  • Transit Duration: 2–6 business days (Mon–Fri)

3. Total Estimated Delivery Time

Stage Timeframe
Order Handling 1–2 Business Days
Carrier Transit 2–6 Business Days
Total Delivery Window 3–8 Business Days

Business days exclude Sundays and U.S. federal holidays.

4. Carriers & Tracking Information

We partner with trusted U.S. carriers to ensure efficient delivery:

  • USPS – Residential addresses & P.O. Boxes

  • UPS – Heavier items such as Jackets and Pants

  • FedEx – Efficient ground delivery across the U.S.

Tracking Transparency

  • A shipping confirmation email with your tracking number is sent once your order ships

  • Tracking may take up to 24 hours to update

  • Track your order directly via the carrier’s website until delivery

5. Apparel Packaging Standards

Each item is packed according to its fabric type and structure:

  • T-Shirts, Shorts, Polos: Folded and packed in durable, moisture-resistant poly mailers

  • Pants & Hoodies: Reinforced packaging to prevent fabric stress

  • Jackets: Boxed to maintain structure and shape

6. Shipping Address Accuracy

To meet our delivery timelines, please ensure your shipping address is correct at checkout.

Address Corrections

  • Before Handling: We can update your address if notified promptly

  • After Shipment: Address changes are no longer possible; carrier intercept fees may apply

Email corrections immediately to support@twoboo.com.

P.O. Boxes & Military Addresses

  • P.O. Boxes are supported via USPS

  • APO/FPO/DPO addresses may experience extended transit times

7. Undeliverable or Refused Packages

If a package is returned due to an incorrect address or refusal:

  • The item will be returned to our warehouse

  • A refund for the product price only will be issued

  • Shipping fees are non-refundable in these cases

8. Damaged, Lost, or Stolen Packages

Damaged Items

  • Report within 48 hours of delivery

  • Include clear photos of damage

  • We will issue a replacement or refund after review

Stolen Packages

Once marked as delivered by the carrier, [ustoren] is not responsible for theft. Please ensure delivery to a secure location.

9. Holidays & Peak Seasons

We do not process or ship orders on U.S. federal holidays, including:

  • New Year’s Day

  • Memorial Day

  • Independence Day

  • Labor Day

  • Thanksgiving

  • Christmas Day

During November–December, transit times may be longer. We recommend ordering at least 14 days in advance.

10. Order Modifications & Cancellations

Due to our fast processing:

  • Cancellations: Must be requested before 5:00 PM EST on the same day

  • Modifications: Possible only if the order has not entered handling

  • Shipped orders must follow our Return Policy

11. Customer Support

Our support team is ready to assist with all shipping-related inquiries.

Store Name: [ustoren]
Address: [ustorea]
Support Email: support@twoboo.com
Support Hours: Mon – Sat / 8:00 AM – 7:00 PM (EST)
Response Time: Within 24 business hours

Thank you for choosing [ustoren]. Whether you’re updating your seasonal wardrobe or shopping for everyday essentials, we’re honored to deliver your order with speed, care, and professionalism.

Last Updated: December 2025