At [ustoren], customer satisfaction is the foundation of everything we do. We understand that shopping for apparel online—whether selecting the right Jacket fit, the comfort of a Hoodie, or the style of a Polo—requires confidence and trust. Our goal is to ensure you feel fully protected with every purchase made on our website.

To deliver a worry-free shopping experience, we proudly offer a 60-day return guarantee along with a fast 7-business-day refund process. We operate with full transparency: no restocking fees, no hidden charges, and no penalties for changing your mind.

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1. 60-Day Return Guarantee

We believe that 30 days is often not enough time to properly evaluate apparel. That’s why [ustoren] provides an extended 60-day return window, allowing you to try on your items comfortably at home and make sure they meet your expectations.

• Return Window: 60 calendar days

• Effective Date: From the day the carrier confirms delivery

• Eligible Items: All standard apparel items, including T-Shirts, Shorts, Pants, Hoodies, Polos, and Jackets

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2. Return Eligibility Requirements

To maintain quality standards for all customers, returned items must meet the following conditions:

• Original Condition: Unworn, unwashed, and unchanged from the original delivered state

• Tags & Labels: All original tags must remain attached

• Cleanliness: Free from odors, stains, pet hair, makeup marks, or visible signs of wear

Tip: We recommend trying items on over clean surfaces to keep them return-eligible if needed.

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3. No-Fees Commitment

Returns are a normal part of online shopping. At [ustoren], we remove unnecessary friction:

• $0 Restocking Fees

• No hidden deductions from your refund

• Free return shipping for all eligible domestic returns (pre-paid label provided)

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4. Fast 7-Day Refund Processing

We respect your time and your money.

• Processing Time: Refunds are issued within 7 business days after the returned item passes inspection

• Refund Method: Returned to the original payment method (Credit/Debit Card, PayPal, Apple Pay, etc.)

• Bank Posting Time: Please allow an additional 2–5 business days for your bank to reflect the credit

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5. How to Start a Return

Our return process is simple and efficient:

1. Contact Support: Email us at support@twoboo.com within 60 days of delivery

   • Include your Order Number and the item(s) you wish to return

2. Receive a Return Label: We’ll email you a pre-paid shipping label

3. Pack Securely: Use the original packaging if possible

4. Ship the Package: Drop it off at the designated carrier location

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6. Damaged or Defective Items

If your item arrives damaged or defective, we will resolve it promptly.

• Report Window: Within 48 hours of delivery

• Requirement: Clear photos of the issue

• Resolution: Priority replacement or full refund at no cost to you

No standard return wait time applies to damaged or defective items.

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7. Exchanges

To ensure faster delivery of your desired item, we process exchanges as follows:

• Return the original item for a full refund

• Place a new order for the preferred size or color

This allows your new item to ship immediately without delays.

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8. Policy Summary