Cancel & Change Order

At [ustoren], we operate with a commitment to speed, accuracy, and professional efficiency. To maintain our 1–2 business day handling time and ensure timely delivery, our fulfillment system begins processing orders shortly after placement.

We understand that circumstances may change after checkout. This policy explains when and how an order may be canceled or modified, and what limitations apply once processing has begun.

1. The Critical Modification Window

To meet our promised 3–8 business day total delivery timeframe, orders are automatically batched and transmitted to our fulfillment center shortly after the daily cut-off.

  • Before the Cut-Off (5:00 PM EST)
    If you place an order and contact us before the cut-off on the same business day, there is a high likelihood that we can cancel or modify your order.

  • After the Cut-Off
    Once an order passes the 5:00 PM EST threshold, it typically enters the automated handling phase. At this point, the ability to intercept or modify the order becomes limited.

2. Requesting an Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

  • Action Required:
    Email our support team at support@twoboo.com

  • Recommended Subject Line:
    CANCELLATION: [Your Order Number]

Possible Outcomes

  • Successful Cancellation
    If the order has not yet been processed by our warehouse, the transaction will be voided and a full refund will be issued to your original payment method.

  • Order Already Shipped
    If the order has already been handed over to the carrier, it can no longer be canceled. In this case, you may return the item in accordance with our 60-Day Return Policy after delivery.

3. Modifying an Existing Order

Due to our automated fulfillment system, not all changes can be accommodated.

A. Shipping Address Corrections

If you notice an address error (such as a missing apartment number or incorrect ZIP code):

  • We can update the address only if the order is still in the handling phase.

  • Once the package is in transit, address changes are no longer possible. You may need to contact the carrier directly.

B. Size or Color Changes

Requests to change sizes or colors can only be processed before the order is picked and packed. Once the order status is marked as Shipped, changes are no longer possible.

C. Adding Items

For security reasons, we do not store full payment details and cannot modify charges on an existing order. If you wish to add additional items, please place a separate order.

4. Cancellation Feasibility Overview

Request Timing Order Status Likelihood of Success
Within 60 minutes of purchase Pending Very High
Same business day, before 5:00 PM EST Processing Moderate to High
After 5:00 PM EST (same day) Batched Low
Next business day Shipped Not Possible

5. Refusal of Delivery

If you were unable to cancel your order in time, we do not recommend refusing delivery.

  • Refused packages often experience delays when returned by the carrier.

  • This can significantly slow down the refund process.

For the fastest resolution, we recommend accepting the delivery and using the pre-paid return label provided by our support team.

6. Support & Contact Information

Our support team handles all cancellation and modification requests with transparency and care. If an order can be stopped, we will do so. If not, we will guide you through the return process efficiently.

Store: [ustoren]
Address: [ustorea]
Email: support@twoboo.com

Support Hours:
Mon – Sat / 8:00 AM – 7:00 PM