FAQs

Frequently Asked Questions 

Welcome to the [ustoren] FAQ Center. We are committed to providing clear, transparent, and professional information to help you shop with confidence and peace of mind.

If your question is not answered below, our support team is available during business hours and will be happy to assist you.

Support Email: support@twoboo.com
Support Hours: Mon – Sat / 8:00 AM – 7:00 PM

1. Shipping & Logistics

How much does shipping cost?

We offer a flat-rate shipping fee of $6.99 for all domestic orders within the United States. The shipping cost remains the same regardless of order size.

What is the total delivery time?

Most orders are delivered within 3–8 business days, which includes:

  • Handling Time: 1–2 business days

  • Transit Time: 2–6 business days

Which carriers do you use?

We ship orders via USPS, UPS, and FedEx, selecting the carrier that provides the most efficient delivery route to your address.

What is the daily order cut-off time?

Our order cut-off time is 5:00 PM EST, Monday through Friday. Orders placed after this time or on weekends will begin processing on the next business day.

How can I track my order?

Once your order has been processed and handed to the carrier, you will receive an automated email containing your tracking number and tracking link.

2. Returns & Refunds

What is your return policy?

We offer a 60-day return window from the date of delivery, allowing you ample time to decide if the item meets your expectations.

Are there any return fees?

No. We do not charge restocking fees or hidden costs. Eligible domestic returns include a pre-paid return label.

How long does a refund take?

After we receive and inspect your return, refunds are processed within 7 business days and issued to the original payment method.

What condition must items be in?

Returned items must be:

  • Unworn and unwashed

  • In original condition

  • With all original tags attached

  • Free of odors, stains, or damage

3. Payments & Security

What payment methods do you accept?

We accept all major credit cards, including:
Visa, Mastercard, American Express, Discover, JCB, Diners Club
as well as digital wallets such as Apple Pay, Google Pay, and Meta Pay.

Do you recommend a specific payment method?

Yes. We highly recommend PayPal for its enhanced security, buyer protection, and faster checkout experience.

Is my payment information secure?

Absolutely. Our website uses 256-bit SSL encryption and is fully PCI DSS compliant. We do not store full credit card details on our servers.

4. Orders & Modifications

Can I change my shipping address after placing an order?

Yes, if you contact us before 5:00 PM EST on the same business day. Once the order has been shipped, address changes are no longer possible.

Can I cancel my order?

If you contact us within a few hours of placing your order, we can often cancel it successfully. If the order has already shipped, you will need to follow our return process.

What if my item arrives damaged or defective?

Please inspect your order upon delivery. If an item arrives damaged or defective, contact us within 48 hours and include clear photos. We will arrange a replacement or full refund at no additional cost.

5. Quick Reference Summary

  • Shipping Fee: $6.99 Flat Rate

  • Handling Time: 1–2 Business Days

  • Transit Time: 2–6 Business Days

  • Return Window: 60 Days

  • Refund Processing: Within 7 Business Days

  • Support Email: support@twoboo.com

  • Support Hours: Mon – Sat / 8:00 AM – 7:00 PM

Store Information
Store Name: [ustoren]
Address: [ustorea]