At Twoboo, we stand behind the quality of our products and want you to shop with confidence. If something isn’t right with your order, we’re here to make it right.

Order Changes & Cancellations

We kindly ask customers to review their order carefully before checkout — especially size, color, and quantity.

Cancellations: You may cancel your order within 24 hours of purchase.
A 10% cancellation fee will apply.
If your order has already been processed or shipped, we cannot guarantee cancellation.

To request a cancellation, email us at support@twoboo.com with your order number.

Exchanges

We do not currently offer direct exchanges for incorrect selections (e.g., wrong size or color).
You may cancel within 24 hours and place a new order.
Need help choosing the right fit? Our support team is happy to guide you!

Returns & Refunds

We accept return requests within 120 days of delivery.
Beyond this window, all sales are final.

Returns are accepted if:

  • The item arrives damaged or defective

  • You receive the wrong product

  • The item significantly differs from the description

We do not accept returns for:

  • Used, washed, or altered items

  • Minor cosmetic flaws (e.g., loose threads)

  • Items missing original tags or packaging

  • Damage not caused by Twoboo

How to Request a Refund

Please email support@twoboo.com with the following:

  • Order number

  • Photos or videos of the issue

  • Proof of purchase

  • Shipping receipt (if applicable)

We’ll respond within a few business days with return instructions.
Important: Do not return any item without prior approval.

Refund Processing

Once we receive and inspect your return, refunds are issued within 7 days.
You’ll receive an email confirmation once the refund has been processed.
Refunds include original shipping charges.

If your refund hasn’t appeared within 10 – 15 business days, please contact your payment provider.

Important Notes

  • Return window: 120 days from delivery

  • Customers are responsible for return shipping costs

  • Twoboo is not responsible for loss or damage during return transit

Questions or Concerns?

We’re here to help!

Email: support@twoboo.com
Hours: Mon – Fri, 9:00 AM – 5:00 PM (PST)

Thank you for shopping with Twoboo — we truly appreciate your trust.